Location/place: New Delhi
Name of company/service: BSES Yamuna Power Limited
We reside in Mayur Vihar 1, which comes under the area of BSES yamuna Power Limited (BYPL), our CA no is 150326015. On 23 June, 2013 our meter got burnt at around 7:30 PM. We placed a compalint at BYPL customer care no. 399 99 808 and they gave us our complaint no 7569 and assured that someone will come within 1 hr. After waiting for 2 hrs when nobody turned up, we again contacted customer care where the executive started giving vague responses that we dont have any such complaint registered, I can not find it etc. then after some efforts he gets it and said the “we are putting it on high priority and someone will reach you in half an hour and your complaint renewal no is 8202”. the whole night went like this and nobody turned up to cater to our complaint. Again in morning we have to call them and remind them about our complaint thrice and then finally they turned up at 10:30 am on 24 June, 2013. The whole night we stayed up due to high temperatures and no electricity and also waiting for someone to come up and change the burnt meter. After calling them so many times, they were only giving assurances of half an hour and 1 Hour but no one came. They were only fooling there consumers, it would have been better if they would have said directly that we dont have resources as of now and any thing cant be done before morning. They always fool there consumers and never tell them the truth or show them the clear picture. I hope at least something could be done about it. Power cuts these days are usual scenarios with these distribution companies and for that also they never answer correctly. Some step needs to be taken for their fooling methods or they will keep on bluffing their consumers day in and day out. I hope that some step will be taken on my complaint so that they do not treat consumers as mere cattle.
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