Location/place: Margao, Goa
Name of company/service: Vodafone customer care Margao
This is to bring to your notice about about the bad customer service provided by the staff at your center in Margao, Goa. For one to get an appointment is a long waiting time not because there are too many customers on line. It is just because they take too much time to deal with one customer. Well it is actually good if they put that much time to understand the customer but actually what happens is once a customer goes to a staff they listen for some time and then they disappear to their back area for long time. It looks like that they have gone to find the solution for their problem but then they are not to be seen for atleast 15 to 20 minutes. This is done with most of the customers. Yesterday I had been there and saw this and thought that might be they have gone for their break or so. It was in the evening. My problem was not solved due to which I had to go again today in the morning and found the same situation again. Another customer who was already being attended much before me was sitting at the desk waiting for the staff to come back. My number came and even after that the staff had not returned. Finally he also got agitated and asked the staff who was attending to me to help him out which the staff said that the other one will soon arrive. But actually till the time I finished my work which took atleast 15 minutes that staff did not come out and finally the customer walked out without getting the new connections which he had come for. I had to pay for my new sim card and when I reached the pay counter there was again no one at the desk. It took another 10 minutes for some other staff to come and finish the line at pay counter.
There is a CCTV in the store and I am sure if it is recorded then you will have proper evidence of what I am saying.
Hoping for the services to improve at your center in Margao.
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