AUTO RENEWAL OF BOOSTER PACKS

Location/place: TIRUNELVELI TAMILNADU

Name of company/service: AIRTEL

On 18th July 2013 I recharged for Rs.100
After some time on that itself Rs.61 was deducted from my balance stating that “SMS pack @Rs.61 has been activated on your airtel mobile for 60 days.
So now this sms booster pack is renewed right..so i can send 5000 sms for this 60 days duration…but what happened was i was CHARGED Rs.1 for every SMS. What is this???
IS THIS KIND OF “SERVICE!!” AIRTEL PROVIDING??
WILL ANYONE STICK TO THIS KIND OF NETWORK??


Comments

2 responses to “AUTO RENEWAL OF BOOSTER PACKS”

  1. Namaste Mari,

    This is to inform you that your concern listed on 25 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mari,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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