Location/place: pune
Name of company/service: vodafone
sir/Mam,
I am using Vodafone Services through my number 7507890309. I recharged my account on 19-11-2012 on 12:59pm with Rs 100 and within 2 hrs exactly on 2:05 pm and subsequently on 2:08 pm Rs. 30 for caller Tunes and Rs. 50 for Shuffle services has been deducted. i tried to complain through their toll free services to Vodafone Complaint department but to my surprise i found on dialing 198 their is no such provision for registering the toll free complaint. I called up their other complaint center which is not toll-free still they refused to register my complain and asked me to call after 1 hour so that they can connect me to their senior officer. Not only such deductions are arbitrary, they are unfair to such consumers who are still students like me. Moreover after every call the USSD are not supposed to show any VAS activating number, (as according to the consumer handbook on telecommunication available at http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumerinterest/TRAI-Handbook12.pdf , viewed on 19-11-2012 : 3:13 pm) however they put such advertisements and these are very disturbing since their is the chance of wrongly pressing them. Moreover they do not have a compulsory toll free complaint service. 198 IVRS service is just a hoax because after you dial it they do not ahve any provision to register your complaint.
VAS can be charged to the customer only after getting verifiable confirmation from the consumer within 24 hours of activation of VAS through consumer originated SMS, e-mail, fax or letter. If no confirmation is received, within 24 hours, the VAS has to be deactivated without any cost to the consumer. but no such procedure has been followed in this case. Hence i want my immediate deactivetion in this matter and refund of my money.
Thnaking You
Sucheta Bhattacharya
Pune
Leave a Reply