Ref ;Vodafone Cell No.9721454044
Dear sir
For your perusal I would like to share all the conversations held between Vodafone & me as under and request to do needful.
Thanking you,
Yours sincerely
Markandey Mishra
Conversations between Vodafone & me as Under-
I visited your vodafone mini store located at Near Alambagh Bust Stand Lucknow (U.P.) on 25/11/2014 about 12-1.00 p.m. -Re: Ref. Vodafone no.9721454044 Application for conversion from data to voice call usage in mobile service.-A COMPLAINT OF MY VODAFONE BILL YET NOT CONVERTED DESPITE I FOLLOWED YOUR INSTRUCTION AS Ref. Vodafone no.9721454044 Application for conversion from data to voice call usage in mobile service.-A COMPLAINT OF MY VODAFONE BILL YET NOT CONVERTED DESPITE I FOLLOWED YOUR INSTRUCTION AS WELL AS YOUR EXECUTIVE’S OF MINI STORE AT ALAMBAGH LUCKNOW.(UP);
Add star markandey mishra Thu, Dec 18, 2014 at 7:15 PM
To: [email protected]
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sir/Madam
As I recap I visited your vodafone mini store located at Near Alambagh
Bust Stand Lucknow (U.P.) on 25/11/2014 about 12.00-1.00 p.m after
getting an email form your side about 11.45 a.m.regarding my earlier
request and followed the instructions given by present executives at
such vodafone mini store..One of the executives present on counter
no.3 dealt the matter and after doing something on his computer he
told that he has done needful activities regarding same and told that
conversion of data plan 650 from to voice plan 899 has been completed
by him.Unfortunately at present I can not recap his name exactly.
Despite you may do required steps and I would like to request you to
do so for resolving the refereed issue in customer welfare.
Thanking you
Yours truly
Markandey Mishra.
On 12/18/14, [email protected]
wrote:
>
>
>
>
>
> Dear Mr Mishra,
>
> Thank you for your email dated 17/12/2014 regarding bill on your Vodafone
> mobile number 9721454044.
>
> We sincerely regret for the inconvenience caused to you.
>
> We had tried to contact you on your numbers on 18/12/2014 at 15:30 but your
> number was not reachable . we would request you to kindly provide us with
> the information mentioned below along with the alternate number so, that we
> can forward your complain/feedback to the relevant department.
>
> 1. Correct date & time of your interaction
> 2. Name of the Executive whom informed you regarding tariff plan
>
> We would also like to inform you that as of now your outstanding amount is
> Rs:2319.18/-
>
>
> In the meantime, if you need any further assistance, please do call us on
> 111 for Enquiries and 198 (toll free) for Complaints / Requests from your
> Vodafone mobile phone. We will do our best to help you.
>
> Happy to help,
>
> Anjuman Khan
> Vodafone Care
> Contact numbers
> For Enquiries: 111 (chargeable for agent access @ 50p/3min) or
> +91-9839098390(standard calling charges applicable)
> For Complaints / Requests: 198 (toll free)
> Fax number: +91 522 2723976
> E-mail : [email protected]
> Website : www.vodafone.in
>
> Manage your Vodafone account on the go with My Vodafone app on your mobile
> phone. Whether it’s about paying your phone bill, recharging your Prepaid
> account, tracking service requests, data usage or simply subscribing to the
> best offers, this app will help you do everything on the move. So go ahead
> and download it on your phone today!
> Link to download My Vodafone App :
> https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx
>
>
>
>
>
> On 17-12-2014 09:02:48; From: [email protected]; To:
> [email protected]; ; ?CC: ; Subject: Re: Ref. Vodafone
> no.9721454044 Application for conversion from data to voice call usage in
> mobile service.-A COMPLAINT OF MY VODAFONE BILL YET NOT CONVERTED DESPITE I
> FOLLOWED YOUR INSTRUCTION AS WELL AS YOUR EXECUTIVE’S OF MINI STORE AT
> ALAMBAGH LUCKNOW.(UP);
> Dear sir,
> With ref to your instruction I visited your Vodafone Mini Store at
> Alambagh Lucknow ,I was attended by your executive ,I showed all the
> proofs like PAN CARD, Vehicle Reg Paper,the executive told me that he
> has converted my data plan to Voice Plan 899 ,but I am astonished now
> after seeing my current bill which reveals that there is no change in
> my data plan so call & sms rate yet so high and the current so high
> bill is resultant of your executive’s casual approach /negligence/
> misleading approach.
> With this email I hereby register a complaint before you to convert my
> data plan to voice plan 899 and issue a revised bill as per voice plan
> 899 otherwise i shall be bound to put the matter before competent
> authority.
> Hoping your positive response in aforesaid matter at earliest.
> Thanking you
> Yours truly
> Markandey Mishra
> On 11/25/14, [email protected]
> wrote:
>>
>>
>>
>>
>>
>>
>> Dear Mr Mishra,
>>
>> Thank you for your email dated on 22-Nov-2014 regarding Service of your
>> Vodafone Data Card Number 9721454044.
>>
>> We sincerely regret the inconvenience caused to you.
>>
>> We would also like to inform you that in order to convert your data card
>> number into normal calling sim card you need visit our nearest Vodafone
>> store with the amount of Rs. 250/- for minimum as a security deposit along
>>
>> with the valid documents. After the successfully deposit of security
>> amount
>> the request for plan change can be process on your number.
>>
>> a) Copy of id/address proof
>> b) One latest passport size photograph
>>
>> Please find attached the list of valid proofs of identity and address for
>>
>> your reference.
>>
>> Kindly send STOREarea name to 111 for address of the
>> Vodafone Store or Vodafone Mini address. You can also click on
>> https://www.vodafone.in/pages/payment_cash.aspx?cid=upe to know complete
>> address of Vodafone Store or Vodafone Mini address.
>>
>>
>> You may also view / download your bills from our website www.vodafone.in.
>>
>>
>> In the meantime, if you need any further assistance, please do call us on
>>
>> 111 for Enquiries and 198 (toll free) for Complaints/Requests from your
>> Vodafone mobile phone. We will do our best to help you.
>>
>> Happy to help,
>> Anjuman Khan
>> Vodafone Care
>>
>> Contact numbers
>> For Enquiries: 111 or +91-9839098390
>> For data queries: 116
>> For Complaints / Requests: 198 (toll free)
>> Fax number: +91 522 2723976
>> E-mail: [email protected]
>> Website: www.vodafone.in
>>
>> Manage your Vodafone account on the go with My Vodafone app on your mobile
>>
>> phone. Whether it’s about paying your phone bill, recharging your Prepaid
>>
>> account, tracking service requests, data usage or simply subscribing to
>> the
>> best offers, this app will help you do everything on the move. So go ahead
>>
>> and download it on your phone today!
>> Link to download My Vodafone App :
>> https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx
>>
>>
>>
>>
>> On 22-11-2014 14:47:46; From: [email protected]; To:
>> [email protected]; ; ?CC: ; Subject: Ref. Vodafone
>> no.9721454044
>> Application for conversion from data to voice call usage in mobile
>> service.;
>> Dear sir
>> Please convert my plan as per above mention end subject
>> Thanks
>> Markandey Mishra
>>
>
>
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