Amount Debited but Product not delivering

Location/place: Renusagar, Sonebhdra, UP

Name of company/service: Naaptol.com

Sir,
This is to say you that i have made a online shopping from naaptol.com for a mobile(Micromax Superfone A50), order no. is 4138354. i made the payment online while shopping, there i was told that product would be delivered to my address within 10 days. but till now it is more than 15 days but i didn’t get my product and neither they are cancelling my order and returning back my amount. i request you to kindly help me to get my money refund back so that i can purchase the mobile from market. my contact no. is 9598050562


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