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Airtel using unwanted vas activation and restricted to call customer care

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Location/place: UP EAST

Name of company/service: Airtel

Mobile no. 7388694245. I am facing the problem of unwanted VAS activation on my number without any reason from my side.
Case-1
A message flashed my mobile screen on 7th feb 2013 and simply tells that Callertune service has been activated and rs 55 get deducted my account.
I called customer and they simply used to disconnect my call after hearing problem.
Case-2
On feb 23 at 12:41:12 am I received message that Internet pack rs 19 has been activated and they deducted the same ammount. This time call to customer care already banned. I have no choice but to use it.
Please provide me appropriate solution and balance refund for unwanted activation.

Comments

4 responses to “Airtel using unwanted vas activation and restricted to call customer care”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste,

    This is to inform you that your concern listed on 23 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste(7388694245),

    This is to inform you that your concern listed 23 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste(7388694245),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. Dinesh Avatar
    Dinesh

    I have no issue now as I decided not to use this number.

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