Location/place: Bangalore
Name of company/service: Airtel Broadband
This is a very serious issue that ALL Airtel broadband users will face that will make their broadband useless. Here is the issue. When the usage of bandwidth goes below 80% they will start spamming you with “Airtel Smartbytes” which is some stupid on demand bandwidth increase service where you can buy more bandwidth. But what is not said is that they completely STOP you from using internet when this pops up. Also this cannot be blocked by any adblockers. Quite simply put, at random intervals your internet will be STOPPED and this popup displayed until you deal with it.
The WORST part of it is that it triggers even when im on a skype call, working via ssh, gaming etc. Suddenly I get disconnected, when I open a browser there is the same spam popup.
This is COMPLETELY unacceptable and VERY disruptive. It STOPS users from using their internet and spams them. Im sure there are laws that prevent you from doing that. I contacted CC a few months back. They said that this only triggers once per reset. This used to be true but its not anymore. It randomly triggers now even without router reset. Triggers every hour or so.
Today I had a talk with Airtel Presence who said there is nothing they can do about it, She said something about chrome that makes no sense as internet traffic itself is stopped regardless of whether you have browser up or not. That is the worst possible reply they can provide.
Guys please open your eyes to such nonsense. They literally are Stopping you from legally using YOUR internet and spamming you with offers instead. I have decided to also file this in a consumer forum as I can see that this practice is plain WRONG along with surrendering my airtel connection and spreading the word in my office. If anyone else has any better idea of how such horrible business practices can be stopped please let me know.
PLEASE DONT USE AIRTEL and DONT support such business practices..
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