Airtel misleading consumers with its website

Hello, I’ve made a recharge of ₹199 via SBI mobile banking which directed payment via Oxicash. In their website, they had mentioned that ₹199 RC would give a data balance of 2GB which is valid for 30 days, but surprisingly i didn’t get any balance after successful recharge. When i contacted their Customer care executive, they told like, that recharge should be made via their website, which they didn’t mention anywhere in the website. Instead of 2GB data i got some local mins which i don’t need and wanted. It is a clear thing that the leading telecom operator Airtel is misleading people with the wrong details in their website.

Mobile no: +91-9985333552
circle: Andhra Pradesh
RC date: 04/10/2013
RC amount: ₹199


Comments

2 responses to “Airtel misleading consumers with its website”

  1. Namaste Mr. Reddy,

    This is with reference to your post dated 05 October 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Reddy,

    This is with reference to your post dated 05 Oct. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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