My number of Airtel broadband is 011-46568333… I had made the bill payment on 30th Apr 2014. However, due to some reason the payment has not been updated in Airtel systems. Since last 20 days I have been receiving collection calls from the agents asking me to pay. And today 28th May 2014, they have disconnected my internet connection and outgoing calls also to this number.
I have called them several times and raised complaint tickets but everytime they close the ticket without providing me any resolution.
I have also written to their appellate authority on [email protected] and also provided them the bank statement which shows debit of bill payment on 30th Apr from my account. However, there is no help from their side as of today.
I am in online business and am suffering big loss due to this lapse on airtel’s part.
Although I have requested for a new MTNL internet connection which will be installed in 2-3 days however, I would like to press charges against airtel for this negligence and claim damages for loss of 2 days business. Can someone guide me how to take it ahead.
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