Act Fibernet — Internet down since november 28 2015

My name is Faiz Mohideen, Triplicane, Chennai with ACT user id 10901092. My connection is not working since 28/11/2015, I had been facing regular disconnection since October 2015. November is worst most of the time my line is down. Every time you guys give pathetic excuses like fiber cut and rain.

Being an ISP you should have been prepared for all the contingencies. Most of my work is interrupted because of your lethargic and unreliable service.

I need waiver for all the non working days. Try to give any logical reply this time and I want my connection to work immediately. I can’t take this anymore.

As updated on 4th December 2015 : ACT Chennai Customer care Number is not working 044-42840000 is not working for the past 3 days, they are not responding to any mails. But they have sent the bill for November 2015 very promptly.

Shameless …always giving reasons rather than resolving the problem…the Act junction box in my area in open and it stands open since 30th November 2015. No one came to attend the problem.

I need my connection to work immediately and I need waiver for all the non working days in November 2015 and for December 2015.


Comments

2 responses to “Act Fibernet — Internet down since november 28 2015”

  1. ACT Fibernet Avatar
    ACT Fibernet

    Dear Faiz Mohideen,

    We are sorry for the inconvenience caused, we will get in touch with you.

    Warm Regards,
    ACT Fibernet

  2. ACT Fibernet Avatar
    ACT Fibernet

    Dear Faiz Mohideen,

    The above mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]. Thanks

    Warm Regards,
    ACT Fibernet

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