about bsnl worker

Location/place: sawang coliiery gomia

Name of company/service: BSNL

dear sir,
my complain is that i cannot use my bsnl broadband connection.i have paid all bill of bsnl.bsnl worker says that my bsnl broadband service will start within two day.
but they did not start my broadband. our local bsnl exchange worker are lazy,curruped etc .there no is -06544261049
and bermo sde no is 9431711040

my full details is
kumar anurag
phone no-06544261049
address-post sawang ,dist bokaro,jharkhand pin code-829128