Location/place: MUMBAI
Name of company/service: AIRTEL DIGITAL TV
THIS IS TO STATE THAT I HAVE BEEN USING AIRTEL DIGITAL TV AND I HAVE AN HD SET TOP BOX, THIS SET TOP BOX STOPPED WORKING ADN WAS REPLACED FINALLY IN THE MONTH OF JUNE. ON 10TH JUNE 2012 I AGAIN FILED A COMPLAINT AS THE SET TOP BOX HAD STOPPED WORKING, TILL DATE, THE SET TOP BOX IS NOT WORKING DESPITE MY MANY COMPLAINTS AND CALLS AND MAILS TO AIRTEL BUT I AM STILL BEING CHARGED FOR SERVICES THAT ARE NOT EVEN BEING GIVEN TO ME. ALSO, CAME TO KNOW THROUGH ONE OF THE ENGINEERS THAT ONCE A SET TOP BOX STOPS WORKING IT IS NOT REPLACED WITH A NEW SET TOP BOX BUT WITH A REPAIRED SET TOP BOX WHICH IS PUT IN THE PACKAGING OF A NEW SET TOP BOX, FOR WHICH THE COMPANY CHARGES 750(INR) AND 100(INR) FOR SERVICES.
IT HAS BEEN A PROCESS OF COMPLETE MENTAL TORTURE FOR ME AND THERE HAS BEEN NO RESPONSE FROM AIRTEL.
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