poor service

Location/place: K-47, Pratap nagar Delhi-7

Name of company/service: ICICI prudentail life insurance company

i am a policy holder of icici prudential my policy no. 02850592 monthly premium is 1500/-. I took his policy in may, 2006 on my name Sagar Anand and Proposer’s is my father Mr. Kewal Kishan Anand from may 2006 to aug 2009 i paid amount in cash, last year was the third year of the policy and i paid the total amount in cash to the advisor, in aug 2009 he paid the amount but payment got bounced again he paid but again it was bouned and in aug, 2010 when i went to check the policy i came to know that policy is lapsed due to non payment, by some how i made the payment till aug 2010 even though i closed it in aug, 2009 and during that gap of 1 year from aug, 2009 to aug, 2010 i didn’t get any call or any message or any letter from your side. i used to got useless letters but no information has givn to me regarding this that time icici has leisure papers to waste but when it was the time to inform customer . i tried to registrerd complaint at your call centre but no response from idiots, just tell me why i have to suffer due to your thief advisors, just because we trusted icici. for the entire one year policy was lapsed and i have to suffer because of agents. , premium amount is 1500/- monthly.


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