Didnt get refund of cancelled ticket

Its been more than a month I have cancelled the air ticket booking, but I am not getting any reply from the support executives of air india. I have mailed them more than 10 times and they never replied. If I am calling them then they are asking the same story and not responding properly.

Please find below the booking details:

Flight: AI 730 Mon,
Travel Date: 13 Jun 2016
Guwahati (GAU) 11:50 Kolkata (CCU)
Traveller Name: rakhi das
PNR/Ticket number: 098-2117016888


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