Poor service and incomplete information

PNR:6740922382,TRAIN:22487,DOJ:14-05-15,3A,BGS-ANVT,Dep:01:32,
RANJU KUMARI+1,B3 42,B3 43,
Fare:2740,SC:44.94+PG CHGS
My wife tried to get in the train but all doors were closed. Who is responsible for this act. What to do to travel in Indian railways


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