Dear Sir,
I purchased Hitachi company’s AC on 26th March around 12:30 p.m. from Croma Store (Himalaya Mall).I was told within 48 hrs installation will be done. Today morning when I Called up Customer Care around 10:00 a.m., i was told that installation is done within 48 hrs and there is still another 3 hrs in completeting 48 hrs.The Executive told that he has sent reminder to service centre and the installation will be done today.
Again around 12:30 i called up customer care, i was given the same replay that we are sending reminder to service center and installation will be done today. Again around 2:30 i called up, this time i was asked to contact the service Center. (079 – 32440908)I tried the number but it was not working… I again Called up around 3:00, now I was given another number (079-32449243). I called up continuously for half an hour…, finally somebody picked up the phone around 3:45 and assured me that he will call me back in 30 minutes, which he never did.I again called up , this time I spoke to Mr.Ankit, he also promised to call me back in 15 mins.But after that i Called up Service Centre 15 times , no on picked up the call.
At last at 9:00 p.m. i again called up your customer care, where i spoke to Mr.Janardan. He told me he will try to resolve this problem tomorrow…
I think…
1) Hitachi does not value their committment. If they committ 48 hrs, it must be done in 48 hrs.
2) Hitachi does not at all care for customers because service centre & caustomer care is rarely reachable.
3) Hitachi representatives make falls commitment. If you can not do something, learn to say “NO”.
4) Every time I had to call up customer care & Service Centre, asif Hitachi does not bother about customers.
5) 5 Reminders sent from customer care to service centre. but i did not recieve any call from any one. This shows Company’s attitude towards customer’s problem solving.
6)I felt, I am dealing with some local company, where no one is accountable or answerable.
I request you to get this installed on 29th March(Sunday) or help me in getting my cash back. I do not want to use any of HITACHI’s products in future neither will recommend to anyone.
Regards,
Mahesh Pandey
+91 9909014882
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