I have purchased a Salwar Suit material from Homeshop18 online. My wife received this on 06 Nov evening. When she gave it to tailor for stitch. Then the tailor guy saw that the Lower piece colour was spotted on the Upper piece. When I told this to Home shop 18 they send me the below email.
Home Shop18 email :
Dear Sir/ Madam,
Warm greetings from HomeShop18!
Thank you for getting in touch with HomeShop18. As per our return policy, any
issues with the product should be brought to our notice within 48 hours of
receiving it. Please refer to the following link for an insight into the
policy:
http://www.homeshop18.com/return-policy.html
Unfortunately, since the period of return has expired for the product in
question, we shall not be able to allow for the provision of return of the
product. We will be more than happy to tend to any other concern of yours.
Thanks & Regards
Neetu Sharma
Customer Support Executive
After that I have written the below email to them and followed up 2-3 times but they didn’t respond yet:
Jaydip Das
Nov 16
to HomeShop18
Hi,
This is not a pen drive, that can someone immediately look. This is a not stitch material one can only see this when it can take out to a tailor. When my wife took this for stitching then the tailor saw that lower’s colour had been spoted in upper . My wife received this material on 06th evening. How can she immediately take it to the tailor. One more thing is no where it has written that it is a non stitch material.
Please do something otherwise I will go to consumer forum.
Regards
Jaydip
7506531660
Can you please take a look and replace the item or get my money back.
Regards
Jaydip Das
7506531660(m)
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