I received my Vodafone Octomber 2014 bill, and i was shocked to see that i was charged amount rs.246 for download, for the things which i haven’t download! I have activated, 499 data plan, which meant unlimited data plan. then how could i be charged?! please clarify my below questions.
1. if i am using unlimited data plan, why was i charged for some unknown download?!
2. The download duration meant, 0:00 Secs. how could a download can happen within 0:00 secs?!
3. I am pretty sure, i haven’t do any kind of downloads in those names. why it is showing in the bill and i am being charged. who did that download and how to prevent such things.
I moved to Unlimted data plan to avoid any unnecessary charges. Now again, i am getting charged for unknown reasons.
When this bill itself isn’t revised, i got the November 2014 month bill, and i almost got heart – attack by seeing the download bill as Rs.871 for the same problem. The same problem occur when my previous complaint wasn’t even resolved! This is a very poor quality of service.
I am highly dis-satisfied by this kind of service and charging. please look into this and revise my bill. i would even like to write a mail to [email protected], if my October and November bills are not revised.
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