Issue not resolved

Nov 8, 2014

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Hi,
I am requesting to resolve connectivity issue from last 10 days to Airtel.
They are just replying to my email, however nobody is taking interest resolve the issue.
Nobody wants to visit on site to check the issue. I have emailed to almost all the ID’s mentioned on Airtel website.

Please review below email.

Dear Mr. Fogeri

This is in reference to your email dated 28th October 2014,wherein you complained regarding 3G speed issue against your airtel data card number 9845573911.
This is to inform you that your concern is being worked upon. We would require some more time to resolve it; meanwhile please be assured that we are committed to resolving the issue to your satisfaction.
We shall come back to you at the earliest possible.

Should you require any further assistance, please feel free to contact us directly at our e-mail address [email protected] and we shall make every effort to revert with resolution at the earliest.

We assure you the best of our services.

Regards,
Tejesh Negi
Customer Services
bharti airtel limited
===========================================================
Hi,
The number you are calling is data card. Please call on 9886176483 or 0831-2465345. I have already mentioned these numbers at the time of complaint.
Regards,
Guru
On Nov 5, 2014 4:11 PM, wrote:
Dear Mr. Fogeri,
This in with reference to your email dated 28/10/2014 regarding network issue for your airtel mobile number 9845573911
Basis your mail we found that you have issue regarding network on your location so we would like to inform you that as per your complaint for network we have log the service request under reference number 58733494 resolved by 6/11/2014
We tried to call on 9845573911 dated 5/11/2014 by 3.55 PM however we are unable to establish the contact.
We hope that we have been able to assist you suitably.
Do revert in case of any further assistance is required.
Customers touch points:
Level 1: Customer care: 121/198 & [email protected], working Hours – 24/7

Level 2: Nodal Team: [email protected] & (9972534865), working hours: 9:30 AM to 6:30 PM: Monday to Friday.

Level 3: Appellate Authority: [email protected] & (9972544865), working hours: 9:30 AM to 6:30 PM. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Mayank kumar Dubey
Appellate Office
bharti airtel limited
=====================================================================

———- Forwarded message ———-
From: Gurunath Fogeri
Date: Tue, Oct 28, 2014 at 8:43 PM
Subject: Connectivity issue – Airtel number facing issue: 9845573911
To: [email protected]
Cc: [email protected], [email protected]

Hi,

My name is Gurunath Fogeri, I am writing this email with regards to
connectivity issue.

My relative took the connection as suggested by me and two other friends.
Previously they were facing issues with Vodafone connection and as per our
suggestion they switched to Airtel.

From last 4 months the connectivity was up to the mark and never faced any
issues. From last 1 week the signal strength was poor and it got converted into
2G instead of 3G.

I have informed them to contact nearest outlet (College road, Belgaum), outlet
executive advised them to contact on Monday because the technician was not
available.

On Monday I have visited the store personally and communicated the problem with
one of the Supervisor. He asked me to change the setting and did that but issue
still persist.

Resolution as per Supervisor (not convinced), we need to email
[email protected] for any connectivity issue. They cannot solve connectivity
issue from their side.

I have Idea connection and whenever I faced the issue executive personally
visited and resolved issue within 48 hours.

Please let me know the resolution TAT, because will be advising them to
discontinue the services if you are not getting any proper response.

Airtel number facing issue: 9845573911

Plan: 750 per month (2.8 GB available data as per supervisor)

Name: Ghanshyam Joshi.

Contact number: 9886176483 / 0831-2465345

Requesting you to resolve this issue ASAP because we personally feel the
service is exceptionally well but there is communication gap between outlet and
technical side.

Regards,

Guru

=========================================================

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 29/10/2014 06:09:04 PM
Subject: Fwd: Connectivity issue – Airtel number facing issue: 9845573911

Hello All,

Please review below email. The purpose of forwarding this email is somebody
should know what is happening in your organization.

Hope you will take this matter to improve your services.