lack of work and not listening my complains

I have enrolled for yearly subscription of pratiyogita darpan magazine (id-128412) on 18 sep2014 for preparation of my government exams.
I have not received my issue till dated today. when i enquired about the matter, I came to know that my mannual registered post no 3920 was dispatched on 22 sep from Agra (UP).
I have visited the my nearest post office(560100) several times regarding this matter but every time i got no help. I requested them many times to look in to it but, they refused to hear any of my words. They sent me back saying they cant do anything.
Today, on 15 oct, I came to know that my issue has returned back from the same post office (pin 560100) to Agra on 7 oct. And, when I called up to Post Office again to let them know that I am forced to complain now, they disconnected my call 3 times.
Due to this lack of responsibility, I am very upset. i felt I am being cheated by government of India. I am solely dependent on the magazines for competitive exams.