Pathetic Service BY FLIPKART>COM when it comes to refund?cash back

Comments

18 responses to “Pathetic Service BY FLIPKART>COM when it comes to refund?cash back”

1. 

   Ramanujam

   February 12, 2015

   From: Ramanujam
   Sent: Thursday, February 12, 2015 10:54 PM
   To: Flipkart Customer Support
   Cc: ‘Ramanujam’; [email protected];
   Subject: RE: OD301878960664922700 [Incident: 150212-043003]

   Could you please check with Mr. Vinay from escalation team. Unfortunate that I was not provided the case reference no.

   I have spoken to Amit (Customer Care Rep)/ Edwin (Floor Supervisor) / Gulshan (Manager). I was promised a call back from escalation and I got an call back from Vinay and I was promised compensation.

   Could you please have Mr. Vinay call me back from escalation team. So I can continue my conversation.

   This is a false promises made to customer from Flipkart.

   Regards

   Ramanjam

   From: Ramanujam [mailto:ramanujam]
   Sent: Thursday, February 12, 2015 10:40 PM
   To: Ramanujam
   Subject: Fwd: OD301878960664922700 [Incident: 150212-043003]

   ———- Forwarded message ———-
   From: “Flipkart Customer Support”
   Date: 12-Feb-2015 7:58 pm
   Subject: OD301878960664922700 [Incident: 150212-043003]
   To:
   Cc:
   Response By Email (Moses D.) (12/02/2015 07.58 PM)
   Hello,

   Order Id: OD301878960664922700

   Thank you for writing in.

   On checking our records we see that there is no incident which mentioned or promised that compensation of Rs.1000/-, incase if you have any reference id regarding the compensation, So that we can assist further.

   I hope this helps.

   Have a good day.

   Regards,
   Moses D.
   Flipkart Customer Support
   Response received from Seller: WS Retail
   Auto-Response By (Administrator) (12/02/2015 02.15 PM)
   Dear Customer,

   Thank you for contacting us!

   This is an automated response and is for your reference only. You need not reply to this mail.

   We will get back to you at the earliest.

   Customer Support
   http://www.flipkart.com
2. 

   swati

   May 26, 2015

   i ordered an tshirt from flipkart, because of the worst quality i requested for refund and they assured me that the items would be picked up within 3 business days and once it will reach to their ware house, they will initiate the refund, but so far i haven’t received any confirmation email for the reverse pick up and it has been almost 3 weeks they are promising and putting me on hold, their policy of reverse pick up is to give a false hope and keep people in illusion.

   Really disappointing and will never suggest flipkart anybody in future.
3. 

   Jagadish

   July 22, 2015

   Hi sir Iam Jagadish at first I was so proud to shop in Flipkart but now Iam sorry to say about the service that the Flipkart guys are providing .Bcoz here I got the mail about my refund request but it was mentioned that the pickup guy will take the product but that guy denaid taking the product so then nw I called to the care they said me that saying your request is cancelled so this had happend for me twice so please give the priority to the customer problems and solve it and my Order ID-od40903087612
4. 

   akshay patil

   September 2, 2015

   cust excutive have given a very bad srvice
5. 

   Vinod Kumar Kandpal

   September 29, 2015

   Dear Flipcart Team,
   Order OD303804509943411000 .
   I purchased Intex Cloud 4G Star mobile phone ordered through flipcard invoice no. F0418DEL 16-1183,dated 02.09.2015 under 30 days buy back scheme for Rs. 7389.00 . But it had started giving me problems of getting frequently hung .Initially it was once or twice now it is 10 times in a day eventhough data load is just nothing compared to its good memory .I was advised solutions and asked to visit nearest service centre at Nehru place(pics and docs attached ).I visited there by spending Rs. 200 rupees wasting my precious time and then Intex Nehru place advised another centre (refer attached docs) by the time it was half a day then It was not possible for me to visit Lajpat nagar centre for repair on 28.9.15 . I request you to please arrange to collect this mobile from me and refund my money immediately as I am not at all interested in this mobile as I already spent money and time ,visited your service centre and it is well within 30 days now hence pl do the needful immediately to avoid further escalation and appropriate action from my side as I shall no more be interested in wasting my time ,money and it will be more than 30 days when I might next find time to visit .

   Thanks,Best Regards,Vinod,Mob 9711102964
6. 

   oberoi

   March 7, 2016

   I bough asus ze551ml fom flipcart display is not working still in warranty period my order no is OD003296402409077100 pls look in to the matter.I did recieve a call fom flipcart but ad dress provided by flipcart of authorised dealers does not exist and asus customer care support is worst ….in fact non existent…I’m surprised that a metro city like mumbai has no customer support
7. 

   LOVEPREET SINGH

   March 26, 2016

   Hi Flipkart Escalation team,

   I am your customer from last 4 years. This is the first time I felt like you guys need to improve your customer service. Your customer service has become PATHETIC in online shopping and some of your ESCALATION AGENTS HAVE NO CLUE OF CUSTOMER SERVICE AND THEY HAVE NO COURTESY TO SPEAK WITH CUSTOMERS. SO I AM DONE WITH YOU..!!! I AM GOING TO FILE LEGAL COMPLAINT AGAINST FLIPKART IN CONSUMER COURT AND ALSO I WILL MAKE SURE THAT YOUR PATHETIC CUSTOMER SERVICE WILL GET HIGHLIGHTED ALL OVER THE SOCIAL MEDIA…!!!

   HERE IS THE SENERIO WHY I AM WRITING THIS MAIL TO YOU GUYS

   I’VE BOUGHT A PAIR OF SHOE FROM YOUR FLIPKART APP.
   ORDER NAME AND NUMBER IS :-ADITI WASAN BOOTS AND OD405445180195010000 .

   PRICE OF THE ORDER IS RS 4999/-

   ORDER DATE: 10-MAR-2016

   DELIVERY DATE: 11-MAR-2016

   RETURN DATE: 13-MAR-2016

   I DIDN’T LIKE THE BOOTS AS THE ITEM SHOWN ON THE APP IS TOTALLY DIFFERENT FROM THE ORIGINAL ORDER

   SO I MADE THE REQUEST FOR RETURN ON:- ( MARCH 12,2016) ,HENCE THE VERY NEXT DAY YOUR EXECUTIVE CAME TO PICK THE SHOE.

   THE ORDER WAS DELIVERED AT YOUR WARE HOUSE ON MARCH 13,2016 AND INITIATED THE REFUND ON THE SAME DAY.

   BUT I HAVEN’T RECEIVED ANY REFUND TILL DATE MARCH 24,2016.

   MOREOVER WHEN I CALLED YOUR CUSTOMER SERVICE TEAM THEY TOLD ME THAT MY REFUND HAS ALREADY INITIATED AND I WILL RECEIVE IT IN 8 WORKING DAYS. NOW IT’S BEEN 13 DAYS AND I CALLED IN YOUR CUSTOMER CARE FOR ATLEAST 17 TIMES BUT STILL I DIDN’T GOT MY MONEY BACK…!!

   TO HIGHLIGHT AND FOR YOUR REFERANCE, HERE IS THE LIST OF INCOMPETANT PEOPLE WITH WHOM I SPOKE AND THEY WERE NOT ABLE TO GIVE ANY RESOLUTION FOR THE ABOVE ISSUE

   1. RAVI (ESCALATION TEAM): WORST REPRENSTATIVE TILL NOW IN MY WHOLE LIFE AND HE DISCONNECT THE CALL BY SAYING HE WAS NOT ABLE AUDIBLE

   2. PUSHPA (ESCALATION TEAM): ANOTHER GEM FROM YOUR BAG… BEATING RAVI IN CUSTOMER SERVICE. SHE KEPT ME ON HOLD FOR 22 MINUTES AND NEVER…. EVER.. RESPONDED BACK AND ULTIMATELY, I NEED TO DISCONNECT THE CALL

   3.HIMANSHI (ESCALATION TEAM)

   4 NAND (ESCALATION TEAM)

   5. OPS MANAGER: SUCH A DISGRACE TO HIS POSITION. THIS PERSON TOLD ME THAT I WILL GET A CALL BACK WITHIN 2 HOURS ON DATE MARCH 24,2016 AT 16:48 BUT THIS TIME AGAIN NO ONE CALLED ME TILL NOW.

   I KEEP GETTING MESSAGE FROM FLIPKART THAT YOU GUYS WILL RESOLVE MY ISSUE. FIRST ON MARCH 23 THEN ON MARCH 24 TODAY IS MARCH 25 WHEN I CALLED HIMANSHI (ESCALATION TEAM) TOLD ME THAT YOUR ISSUE WILL RESLOVE WITHIN 30 MINUTES.

   YOU BETTER LOOK INTO THIS MATTER AND SORT THIS OUT (ASAP).

   YOU GUYS SERIOUSLY MAKING PEOPLE SICK BY CALLING YOU AGAIN AND AGAIN.

   JUST TO LET YOU KNOW THAT TODAY ON MARCH 25,2016. I HAVE BEEN CHARGED AN EXTRA AMOUNT OF RS 500/- AS AN INTEREST FOR THE ABOVE AMOUNT OF RS 4999/- FROM MY CREDIT CARD AND NOW I AM REALLY PISSED OFF….!!.

   THANKS BUT NO THANKS,

   REGARDS,

   LOVEPREET SINGH

   PH NO: 9899969276

   EMAIL ADDRESS: [email protected]
8. 

   Jegadeesan V

   April 4, 2016

   I bought Motorola Nexus 6 on 23rd Feb @Flipkart with order ID :
   OD205292330930706001 and found there were complaints on Mic, Phone was getting heated too much and network or calls were not stable and hence i requested for return on 24th Feb which was rejected with below response.

   “We would like to let you know that your return request for Order
   OD205292330930706001 has been closed since we have shared the troubleshooting steps with you. We are positive that these steps will help in resolving the issue. If the problem persists, feel free to get in touch with us and we will gladly assist you further. ”

   However, nothing got fixed, I requested for return on 5th Mar which got closed with same feedback as above and have told them that will not be in India and will send the return request if problem is found again but found the same issue, CC team has requested to go to Motorola service center and get the job sheet which would help us to get the item back since it was defective one and have done the same, Now they are complaining that it has crossed more than 30 days and hence return is not possible.
9. 

   kalpesh

   August 17, 2016

   I have recently buy lenevo k5 note in exchange with my Micromax HD pickup man not properly check my product and return back saying contact customer service. Flip cart team cancelled my order without informing me. HOW CAN YOU CANCEL MY ORDER WITHOUT MY CONCERNED. Call me do not text
10. 

    ritimukta dash

    September 21, 2016

    Flipkart has a tieUp with LG to sell LG defective products
    ———————————————————–
    we purchased a LG 80cm (32) HD Ready LED TV from FlipKart.
    Order No:OD506907666894842000
    Complaint No- RNA160904033706
    Incident: IN1609161601424470964
    price: Rs.20,583/-

    But after receiving the product we found the product damaged while heading for installation. So as per the installer(Mr. Robert) comments, we stopped the installation and raised a complaint to return the product. Also, installation status (by Jeeves consumer services pvt. Ltd ) has verified by one of the customer care executive .

    The problem is: The front screen panel of the TV is completely shaking from up down and from left to right.

    We raised complain in FlipKart, and Flipkart arranged a LG technician visit to confirm the problem. LG technician(Mr. Shatish, phNo-8297563607) visited after 4 days to re-verify and confirm the problem.

    The installer confirmed this problem and stopped installation due to a damaged product, where as the LG technician has a contradictory statement that “This shaking activity is intentionally given by LG for this model, so that the air will be circulated easily to keep the LED bulbs cool”. And he said he is the technician for
    technical issues, not here for detecting any manufacturing defects.
    Also he (Mr. Shatish) commented why we are going with online products from Flipkart to purchase electronic item, they are cheaters. LG’s 80% products are going to showrooms like reliance digital etc.But Organizations like Flipkart is sometimes selling damaged products and cheating customers.

    Technician Satish has taken my signature on his jobsheet and told us that he will intimate his comments to the LG department. And now he is playing double game that he has taken my signature after he put his comments on the sheet which says “The TV has no technical comments”.

    while again followup with Flipkart, one of their customer care executive told to manually visit to any nearby LG distributor showroom and confirm the shaking activity of the TV. We did that even, and visited to Reliance Digital, and found no defect on the TV. We uploaded the recording of our discussion with showroom guy, to youtube, and shared the link with flipkart. (https://www.youtube.com/watch?v=qU0ICbV1KZo) .Still then after now action taken by Flipkart.

    We have already spent more than 20 days just by following up with Flipkart customer care to know the status of our complain/incident. sent multiple emails to
    [email protected]. they only say one statement that “the complain will be resolved within 24 hrs”. And they do keep us on waiting by putting our calls on hold to
    escallate our complain to their so called higher authority. But still no resolutions.
    We now strongly believe that we successfully got cheated by FlipKart by buying their LG defective product. We need our money back. We have not even unpacked the TV yet, just by foolishly waiting the Flipkart action to be taken. But now it seems no necessary actions are executed by FlipKart to refund our money.
11. 

    sachin

    July 5, 2017

    I have place a order to flipcart after that I was received empty parcel to your side this is not enough I had raise a complain 10 times but there are no response to flip cart side always times you canceled my return request i
12. 

    Divya Sainy

    October 10, 2017

    I have been a regular customer of Flipkart for over couple of years now and have had pleasant experiences ,. I had one real bad experience , when it came to refund the amount, I had placed one order order id OD110312850076570000.. and immediately i cancelled the amount,, Now flipkart customer care is saying that the refund has been done on 3rd oct 17, but when i checked in bank , i had not received any refund amount . kindly resolve the issue.
13. 

    Amit maiti

    October 23, 2017

    I ordered a Redmi note 4 (64Gb + 4Gb) from Flipkart. When I opened the box
    (record video when I open the box) I found the handset & bil missing in it,
    so I put return request to Flipkart for my prodect. When I opened the box,
    I had also made a video of it. After that flipkart customer support team
    wating 15 days to investigation of my prodect. After 15 days Later when I
    called customer care was told that there is a confirmation from Flipkart’s
    cellar and courier service that the right product was delivered to me. But
    the product that came to me, the handset & bil was missing. after that I
    called Flipkart customer support at least 100 times Every time I got a date
    on Flipkart’s behalf I called Customer Care for past 4 months but my
    problem never solved by flipkart. I tagged the video to @flipkartsupport on
    Twitter. Why flipkart cheat his customer??? I need my prodect.. help me
14. 

    Jagat

    November 9, 2017

    11201064654896702548 of flipkart

    I RECIVED A EMPTY BOX WITHOUT PRODUCT.
    flipkart is not solving my problen from last 10 days
    I have recived a empty box , i requested for the product i was told that there team will contact me but they did not contacted yet .i have only recived a MISSED CALL OF 28 SECONDS . 40 thousand is a verry big ammount for me i have a lot of stress because of this . Sir i am a verry old coustomer of flipkart and still they are not giving me any servise . I HAVE CONSOLTED MY LAWER KNOW I HAVE TO FILE A LEGAL ACTION IF FLIPKART WILL NOT SOLVE MY PROBLEM
    JAGAT YADAV (+91 84 47 470180)
15. 

    Rahul

    November 17, 2017

    I ordered Redmi Note 4 on 16.10.17,order id-OD110501704820072000.It reached on 07.11.17 & package was found torn.I didn’t receive it. The seller has rejected the return. The order was cancelled,my refund status shows,”Refund after 6 days after PICKUP IS COMPLETED”.Why PICKUP clause is added when I didn’t receive it? If India Post doesn’t complete the pickup, how will I get refund ? Please escalate my case.

    Regards
    Rahul
    Manager
    NTPC Ltd.
    Mob – 8005488282
16. 

    Tushar

    December 26, 2017

    hiiii Its a froud company please i am requesting to all please dont use any product from flipkart services are so bad i am trying to reach from last 3 days exicutive recieved my phone thn put on hold and thn no reply i was waiting and it willl take 25 to 30 mints then autometically he cut the call without infrom.flipkart cut my 4000Rs in 1 tym without any information from my wallet so i am trying to reach but thre is not a single person to help me and i am also a very big custmor of flipkart but from now i will suggest to anyone please dont buy any product from flipkart its a froud.and on social sites also i will give advise to all to dont use flipkart thanku
    MOB-9205767661
    [email protected]
17. 

    DIVYA BHARATHI KATIKE

    February 24, 2018

    Hi sir am a customer of flip cart , i ordered for hp laptop (order id :OD211604488411472000) on 21/02/2018 , in the description they mentioned that item delivery is on 23/02/2018 but i received item on 24/02/2018 after raising complaint. Again after delivery of product i checked all the things in the pack there is no warranty card available but they mentioned there is one year onsite warranty for the item when i ordering the item.
    For any thing without warranty card the item is not valuable , for this one i raised complaint and they said that it will resolved on 6/03/2018 but item return or replacement policy is only 10 days so how can take the product so kindly solve my issue.
18. 

    Anonymous

    July 27, 2018

    Hi

    Flip-kart Team

    This is matter of wrong invoice. August 23, 2017, i had purchased a Moto G Plus 4th Gen.and model of this mobile is XT1643 and IMEI number is – 358223074576097,358223074576105. I have invoice of this mobile in which IMEI number is:-359648060245480, 359648060245480. My order id was-OD110031482853272000. On July 22,2018 I was facing problem in my mobile then i went to service center they told me there is dis-match IMEI number that why they would not consider my mobile in warranty. Then July 23, 2018 i have registered a complaint on your call center. my complaint has been registered by Shreya, where i have received an email [Incident: IN1807231121583030178]. Next time i talked with Amir and he escalated my concern to your branch then on July 25,2018 I have received an email your return request for an item from your order OD110031482853272000 has been accepted. and return Id is :-12201293512367390168 and pick up by Thursday, July 26, 2018.but yesterday no-one contact me then yesterday i again call your callcenter where call my attended by Mahipal and after my request he transferred my call to your senior associate Navdesh. He does not give me any satisfaction reason why my request not full filled yet but he told me he is escalating my concern to branch that will be resolve as soon as possible. Now time has been come you should to talk with your team to resolve this matter today. I am attaching my all email and mobile photo’s and invoice. I hope today you will contact me and resolve my matter. I talked with some associate also like as Bhagyashree, Ankit and Tanisha but my matter not resolve yet all of them give me assurance but i need work.
    8 Attachments