Unethical activation of plans by TATA DOCOMO without any user request

Jul 22, 2014

—

Hello sir,
I am user of TATA DOCOMO service. the company people deducting the money by activating some or other plans even though i have not activated it.. On 7th July at 10:07AM they deducted Rs 39.38 for ” Iplayer”: Plan which i didn’t activated , I called to the customer care at 10:30 after a long conversation they agreed to refund the amount and even I told them to deactivate the plan and dont activate it in future without my request. But i didn’t get any refund. From then after I didn’t recharge my acoount for almost 2 weeks.
On 21st july i recharges my account at 11:00 AM , by 11:07 again 37.77 Rs has been deducted for “Movie world” plan which is also not activated by me. I am fed up with this TATA DOCOMO.. i am an educated person but still i am struggling to save my money. But what about the millions of uneducated, aged mobile user Fate. How will they tackle such type of mistakes from the company.. PLEASE HELP ME.
MY Number : 8861839925
KARNATAKA CIRCLE

Thanks and regards
OBALESH O

Comments

2 responses to “Unethical activation of plans by TATA DOCOMO without any user request”

Tata Docomo

July 23, 2014

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata Docomo

July 28, 2014

Dear Mr. Obalesh,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 21-Jul-14 from your handset.

We would like to inform you that the deducted amount of Rs. 38/-has been credited back in your account vide docket number ABAL129968821. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.

For further assistance we request you to write a mail to [email protected].

Thanks and regards,
Customer Care-Tata Docomo.

Unethical activation of plans by TATA DOCOMO without any user request

Comments

2 responses to “Unethical activation of plans by TATA DOCOMO without any user request”

Leave a Reply