Respected Sir,
Myself Manoj Ashvinbhai Gor, Residing at House No. 8, Sidhharth Park, Old Rawal Wadi, Bhuj. Mob. No. +919427266176.
I lodge my complaint against online shopping agency www.todayshoppings.com (the agency) at 101-A, Mayur Vihar, Phase 1, New Delhi Tel. 0120 6525454.
I have place my Order on 7-3-2017 for combo 3, in connection to this order I have received a call from Mr. Govind regarding contest and I place My 2nd Order for New Products with order ID TDS10213 for Sony Home theater model no. BDVN900W and for that I make payment for Rs. 33000/- on 8-3-2014 with payment reference ID 23609349, and balance amount Rs. 8599/- paid on 25-3-2014 with payment reference ID 23987264, and Rs. 22850 paid for benefit TDS with payment reference id 23988108(50% of 12.5% TDS on Rs. 365600 amount declared by the agency as benefit to me). On 26-3-2014, another demand raised by the company for Rs. 25000/- which is for linking of my bank account with their bank account with State Bank of India bank, which will be repay to me after 1 hour of credit of my benefit amount Rs. 365600/-, which I was denied, and withdraw myself from contest. On 28-3-2014 I asked to Mr. Rohan regarding my consignment. He informed me that my consignment has dispatched on 27-3-2014. but he was unable to provide me Air-waybill number of DTDC courier in which my consignment has dispatched. between 29-3-2014 to 2-4-2014 I made more than 50 calls regarding position of my consignment and I talked with Mr. Govind, Mr. Rohan & Mr. Rajiv. but finally my consignment is not dispatched till today due to internal problems in the agency. today again I talked with Mr. Rajiv regarding my products. He said that my products may be l dispatched on Monday only. Now I want to cancel my above all orders, as after 29 days, the agency cannot dispatched my products to me. at the time of placing the order Mr. Govind promised me that my products will be delivered within 15 to 28 days. I have made payment more then 70000/- against total value of my orders Rs. 47598/-. After that till today I have not receive any confirmation or products and received only promises that my consignment will be dispatched on Monday. Finally I have not received my Sony Home theater etc. from them. The agency neither deliver my products nor refund my amount laying with them. And demanding more cash by way of cancelation charges in-spite of my huge amount laying with the agency. they are cheater company.
List of events
Date
7-3-2014 I have received a call from www.todayshoppings.com on my mob. No. 9427266176 (already registered under DND) for informing me that if I have purchase Rs. 5999/- combo 3 (26 pcs dinnerst,Aqua guard sipper, Ray ban sunglasses & Rebok wrist watch) than the agency will give me one sure gift out of Samsung Galaxy mobile, LG 20” LCD Television, Dell laptop or Holliday Voucher for 4 persons. I made payment for Rs. 5999/- from my credit card with ICICI Bank. The agency informed me on the spot that I have won Holiday voucher.
8-3-2014 Again I have received a call on my mobile from Mr. Govind of www.todayshoppings.com, stating me that I have been selected by the agency among 15 people who nominated for special gift ranging Rs. 50000/- to 1500000/- if I made another minimum purchase of Rs. 21999/- form the agency. I intended to purchase Sony Home theater model no. BDV N990W. I ask Mr. Govind can they provide me sony HT ?, after inquiry Mr. Govind agree to provide me sony HT along with combo offer of IPod and Ray ban sunglasses costing Rs. 41000/- I agreed and confirm that deal with instant payment of Rs. 33000/- from my ICICI Bank Credit card with payment reference ID 23609349, and balance amount will be paid on 30-3-2014. Mr. Govind promised me that all products will be delivered to me within 10 days inspite of normal delivery period is 15 to 28 days. Mr. Govind give me one ID TD004897 for benefit claim.
25-3-2014 I received call from www.todayshoppings.com informing me if I make my balance payment of Rs. 8599/- than they can dispatch my all products I ordered. I agreed and made payment of Rs. 8599/- from my ICICI Bank Saving account with payment reference ID 23987264. Than my call transferred to senior Mr. Rohan. He informed me that as per the policy I have been awarded Rs. 365600/- as cash prize. And for that I have to pay Rs. 22850/- instantly 50% amount of 12.5% of total cash prize Rs. 365600/-. Mr. Rohan promised me that after payment of Rs. 22850/- the cash prize will be credited to my saving a/.c with ICICI bank on or before 31-3-2014. I asked him wather any further amount would be demanded by the agency after paying Rs. 22850/-. Mr. Rohan replied me that no, not any further amount would be demanded from you in regards to cash prize Rs. 365600/- and if you will wish to withdraw your claim of cash prize you can do it any time but the amount of TDS Rs. 22850/- will be refunded to your account within 45 days of withdrawal from cash prize. After that I have paid Rs. 22850/- with payment reference id 23988108 from my ICICI Bank saving account. He gave me my ID TDS14065619680.
26-3-2014 I received another call from www.todayshoppings.com’s bank department. Informing that in regards to cash prize, they have to link my bank account with her bank account in State bank of India for crediting cash prize Rs. 25000/- to be paid by me right now. This amount will be refunded to me after crediting cash prize in to my account. The cash prize will be credited on 31-3-2014 to my bank account. After commitment from Mr. Rohan for no further payment required in this regards another demand raised by the agency. I talked with Mr. Rohan asking that you have committed me that no further demand raised by the agency why are you demanding another Rs. 25000/-, he replied that this is for linking of bank account. I asked him if it is only for linking than I will pay Rs. 100/- from my bank account. But he denied and ask me that I have to pay minimum Rs. 15000/-. After detailed discussion with Mr. Rohan and Mr. Govind I withdrew my claim from cash prize of Rs. 365600/-. I asked Mr. Rohan for delivery of my all products including Sony HT, he replied me that it will be dispatched within 2 days.
28-3-2014 I called to Mr. Rohan asking for delivery of my consignment. Mr. Rohan informed me that my consignment have dispatched on 27-3-2014 to my mailing address via DTDC courier, but he was unable to provide me airway bill number of my consignment, said me that he will provide me AWB number tomorrow.
29-3-2014 I called to Mr. Rohan asking for AWB number but he was again unable to provide me that. He ask me that the consignment will be reached to you on Monday.
2-4-2014 I called to Mr. Rohan asking for AWB number as I have not received my consignment but he was again unable to provide me that and asked me that he will call back to me within 15 minutes, but nor callback received from Mr. Rohan, in that day I made more than 10 call to MR. Rohan and Mr. Govind for AWB number but they had not provide me. I called back so many times from my above mobile number to the agency but my call no attained by any person of the agency. on 3.30 pm senior personal Mr. Rajiv attended my call and asked me that he will look out my matter and giving me details within 15 minutes and he will call back to me before 3.45 pm. But there after I have not receive any call from the agency. while my mobile number diverged to Black List hence every time when I call, the automatic reply received that the number you call is busy. On 5.15 pm I called to Mr. Rohan from My another mobile number and he picked up my phone but again he put up his hand from providing any information about my consignment. I insist that please transfer my call to senior personal Mr. Rajiv, he was not transferred and asked me that all admin personal have left office as the office time is over. Same answer I hear from their call center number 0120-6525454.
3-4-2014 I called to Mr. Rohan asking for AWB number as I have not received my consignment but he was again unable to provide me that and asked me that he will call back to me within 15 minutes. I called 2 3 times in the morning but my call not answered by the agency. at 3.07 I have received call from Mr. Rohan, he transferred my call to production department, in charge personal of production department informed me that my consignment was ready for dispatch from their department, but due to internal problem, they have not dispatched my consignment, but now within 2 days they will dispatch my consignment.
5-4-2014 I called Mr. Rohan but as earlier he did not pickup my call. Then I call to call center of the agency, and talked with Mr. Rajiv, he informed me that due to internal problem still my consignment not dispatched for delivery to me. It will be possible only on Monday 8-4-2014.
7-4-2014 I called Mr. Rohan and asked about my consignment, he said that your consignment will be dispatched only after 10th of this month. I requested to him for cancelation of my order if the agency is not dispatch my consignment on today. Then he told me I can inquire and inform you after 2 pm regarding the consignment. But as earlier he did not call me. At 3.30 pm I called him but he could not talk with me. Again I call on call center number and then I talked with Mr. Rohan, He again said, please call me on 5.15 or 5.30 pm. At 5.30 pm I called back on Mr. Rohan’s mobile no. but he was left from office, but another person Mr. Aditya Panday picked up my call, and inform me that, due to dispute with courier company, we could not get docket numbers of parcels given for delivery, it will be possible on or before 15th of this month, and your consignment will be delivered to you before 20th of this month.
8-4-2014 Again I call to the agency for my consignment, but I could not get proper reply from the agency. I requested Mr. Pande, for cancelation of my order but he said that he is not authorize to cancel the orders and authorized persons are not available in the office, whenever they came, they will call back to you.
9-4-2014 to 22-4-2014 I call so many times in the agency’s office for docket no of my parcel but I couldn’t found out the same. Mr. Pande give me date every time when I called.
23-4-2014 At least today they have given me docket no Z21869553 and said that your consignment dispatched on 22-4-2014. Via DTDC courier and will be received by you within 4 days. Next day I track my docket no on website of DTDC courier but till 26-4-2014 I could not trace my consignment with given docket no.
27-4-2014 On website of DTDC courier I trace said consignment but its destination was Delhi instead of bhuj as informed by the agency to me.
28-4-2014 I talked with Mr. Pande for mismatch of docket no. he replied that I will inquire and then I reply to you..
29-4-2014 In the morning at 10:30 I again called to the agency and talked with Mr. Pande he informed by mistake of courier company your consignment was wrongly delivered to Delhi instead of bhuj, and I am in contact with courier company and give you full details by 5:00 pm today. At 5:15 pm I again called on 01206525454 but that was un answered, than I called on mobile no. of Mr. Rohan, and asked him about my consignment, he replied me that We will arrange to get back the consignment from Delhi and courier to you. But it will take another 5 to 6 days. Then I request him I am fad up with you, now I am not in possession to wait another 5 to 6 days. I want to cancel my said order and get back me my all amount I have paid earlier. Than Mr. Rohan said you can call back me tomorrow at 11 to 11:30 I will arrange to refund you all amount.
30-4-2014 I received sipper, Philips IPod and Velocity Sunglasses against my order of Dinneset,3 Ray ban sunglasses, sipper, Philips IPod and Sony Home Theater along with free gift of Holy day voucher.
14-5-14 In the noon at 3.30 I called on 01206525454 and asked about my order position. Ms Isha replied me that within 3 days your consignment will be received to you.
17-5-14 As earlier I could not received any message from the agency. I called and talked with Mr. Rohan Mehta. He divert my call to production department, there I talked with Mr. Nikhilesh Shrivastava, who replied me that “ our company made huge loss, but we will give your products on 27-5-2014. I requested them to please cancel my order and give my money back. But Mr. Nikhilesh Shrivastava replied me that you have to pay Rs. 12779.00 first to agency for cancelation charges than after agency will refund your money.” Though my credit balance Rs. 70448.00 with the agency, they insist that first I pay them Rs. 12779.00 for cancelation charges and after that they refund my money back. Which is against the natural law, and it seems they are not in the mood to pay my money which they have collected from me by any way. due to this, I agreed to deliver my product by 27-5-2014. Mr. Nikhilesh Shrivastava given me docket No. for My consignment Z21691501 and instruct me that do not call us for your this order before 27-5-2014. on verification of this docket no. I found that, this parcel delivered on 15-5-2014 at Delhi.
27-5-14 On this day I called 01206525454 and fortunately I found Mr. Aditya Pande. Again he replied me that your products will be delivered to you on 2-6-2014, but first you have to pay 19.5% Sales tax and 12.50% service tax on cost of sony home theater Rs. 35990.00. however the cost of sony home theater is inclusive of all taxes.
My request to you:
1) Please ask the agency whether they are intend to deliver immediately my products as per my 2 orders or not ?
2) If they have any problem to complete my order than, ask the agency to refund my all payment which I made to the agency immediately without any conditions.
3) Recommended any penal action against the agency under Indian act.
I am Hopping your interference in this matter and guide me.
Manoj Gor
email [email protected]
mob +919427266176
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