I have purchased one Bag It Today-Yatra Tour Package as on dated 25 June 2013. I availed the buy one get one free offer and paid the amount 3999/- INR through online payment gateway. My order Ids is 33063638 & 33087952. After that I have to book my travel and intimate my travel plan to Bag it today within 90 days from the booking. And I did this and told them the three choice of my destination. After calling several times and emailing too many times, I got a response and call from Yatra but they denied to give me rooms as per my given dates (03-06-2014 or 10-06-2014) at my destination (Pondicherry). They said that the accommodation is not available on my given dates. However I directly contact with the listed hotels and they were ready to book my rooms as per my given dates. I also have the written proof about the availability, which I got from the listed hotels. After that, Yatra?s executive forces me to change either my date of journey or the destination. I can?t change my dates journey, so that I gave them another option and told them to find the hotel in Coorg as on my given dates. But again they refused to provide me accommodation on the given dates and destination. Again they force me to change my destination. This time I gave the option of Kodaikanal. This time they come up with the one cheapest hotel available in that town and it is also not listed in the Bag it Today?s offer letter. I have also read the reviews of that hotel and they are not quite good. After that I have given them 4 destination and broad dates i.e any dates in June, but still they don’t want to listen. In the last I have searched myself the hotels at Yatra Portal and find the suitable hotel at Puri (hotel Sonar Bangla, Puri) which is also mentioned in the Bagittoday’s hotel’s list. I discuss this with the Yatra but still they refuse to provide me accommodation there and come up with some cheap hotels. When I contact with the Bagittoday regarding the deficiency of Yatra. They also told that they can’t do anything in this. They completely forget that I have purchased the product from them and they are responsible for the service. I have contacted with many of your executive at customer care but they never gave me any satisfactory answer. I have been very much suffered mentally, Physically and economically. In last 4 months they threaten me and force me to agree with their deal otherwise they will not provide me the service. I have lost my 6000/- INR in hard cash as well as I got depressed and faced too much harassment.
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