Hi,
I am really disappointed the way I am getting services from Kotak for both car loan and saving account.
When i applied car loan and it was approved, during disbursement I had given my Citibank account details and ECS mandate form. Later once I got my car, I received a call from bank executive to open a zero balance account and a credit card. I agreed to open the account and take the offer of credit card. I was also told that my EMIs will hit my Citibank account n incase I wish to transfer it to Kotak I need to call car finance and get it changed. When my 1st emi didn’t hit my Citibank account on 10th I called up Citibank and asked about why the emi was not cleared though it has sufficient balance in it. It came to my surprise when Citibank told me that there is no such request which means that the ECS mandate form was not presented there by Kotak. Then I called up Kotak prime Mumbai branch and asked for more details, I came to know that the emi was bounced due to insufficient balance in my Kotak account. I was amazed that without any mandate form how come the emi hit my Kotak account? Where the executive said that it will only happen when I will request it and I don’t think I gave any authority. I logged a complaint for the same and asked Kotak prime to represent the emi and transferred funds in Kotak account. The emi got cleared. I requested them to deduct amount from my Citibank account which again didn’t happen. This caused emi bounce and impacts my CIBIL score.
Being under this impression that the account in zero balance I started to deposit my emi amount prior to 10th of every month.
Earlier this month I received a call from Mini Rawat who told me that there are EMIs being bounced and I need to pay Rs 3488 to clear the dues. It was surprising to me and I went to Kotak branch where I asked for statement. I was shocked that out of 10 EMIs 5 were bounced due to insufficient balance.
In statement the entire amount was swiped and the emi was bounce coz Of few hundreds and even forRs 2.
When I checked the statement, bank deducted their charges for not maintaining the minimum balance due to which EMIs were bounced
I am unable to understand few things here :-
Why emi didn’t hit my Citibank account which is zero balance account?
Without prior intimation why the ECS were presented in Kotak?
When it was a zero balance account how come I need to maintain 5000 as min
balance?
When EMIs being paid, how come they are being bounced because of Rs 2?
It has impacted my CIBIL score badly coz of misguidance by the bank and car finance department.
Due to all this, I have paid 2700 to bank and 3488 to Kotak prime without any fault.
It doesn’t make sense that person is paying penalty in hundreds coz 2 Rs short in the emi ?
It was mini who called up and told me about it else I wouldn’t have come To know about it that EMIs are being bounced. Thanks to her.
Now due to this there was dual penalty I had to bear, 1 to the bank and 2 to Kotak prime. If prime didn’t get the sufficient amount they shouldn’t have swiped rest of the available amount which would have saved deductions done by bank for not maintaining the balance and I would have came to know that the EMIs are bounced.
Coz of bank my EMIs are bounced though I have deposited emi amount a day before.
No one either from bank or prime took the responsibility to inform me that my EMIs are being bounced and I am being charges for not maintaining balance.
This is stupid to have such an account in Kotak and car finance from prime.
I have deposited 6000 today so that there shouldn’t be any charges in future.
I wish to close my account and transfer my car loan to other bank where these kind of problems do not occur.
I have uselessly paid 2700 to bank + 3488 to prime which is definitely more than the minimum balance which I should have maintained if I would have been informed.
I request you to revert both the charges because it was miscommunicated by you not me. to ensure this doesn’t happen from my side I have deposited 6k in my account already. Else I would be more than happy to transfer my car loan to my bank and get the ECS debited from my Citibank account. In that case help me with the formalities.
This is confirmed that all the Kotak prime employees are unprofessional and I have kept calling call centre in Mumbai where I spoke to Sarita n asked her to transfer it to her manager where she got Sheetal. I had been following up with her on this case for almost a week now but she is not doing anything but just buying time. She gave me the number for Sandeep Kumar Seth who was on leave when I called him n when I asked him to give his managers number he gave me Pratibha’s number. When I spoke to her she was throwing attitude and was speaking over to me n finally I end up disconnecting the call in aggression. Then I called Sandeep seth’s manager who didn’t pick up the phone despite of calling him 7 times. The number was given by Sheetal when I called back again.
Then I again called Mumbai office where I asked Sheetal to transfer the call to her manager n then I spoke to Charlotte where she was again buying time for which I was not ready at all. She connected to Sharma who is the head I guess for north India n he was in such swagger that he didn’t even speak n asked Charlotte to get me someone else and disconnected the call. He promised a call back in 30 mins which I never received from anyone in Kotak prime so there was no surprise to me. As per Charlotte sharma’s manager and her manager are not available, I end up disconnecting the call in fury.
There were disrespecting msgs sent to me by Sandeep Kumar Seth when I sad that I will speak to his manager and north head n then he msged me back better don’t MSG and mind your language. I m surprised that customer is not important for him. Rather than giving me a call back n pacify me he behaved rudely n irresponsibly.
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