AIRTEL all 3 levels of Cust. Service INEFFICIENT

The MOST Dirty service centre & Airtel gallery. Till date, my complaint has not been resolved of SIMPLE OWNERSHIP CHANGE FOR MY AIRTEL NO.

I have complained at all 3 levels of customer service that AIRTEL says, the higher the customer service level the more pathetic the service gets!!!!

To tell you the pains that I have gone through for such a petty issue, PFB the details –

· I had requested for just a simple request of name change for my airtel no. from my sister’s name to my name – Satnam Ajmani

· The Airtel centre (AEO ID – 00211) asked for an NOC from my sister, Ration card proving that we are real sisiter & my Passport Xerox.

· On 1st Oct 2013 at your Airtel AEO ID – 00211 – collected my documents & assured me that within 15 days my request will be complete.

· Since my bill cycle is on the 18th of the month, obviously the October bill has to come in my name

· I get no call from anyone regarding confirmation of name change & suddenly my bill arrives still in my sister’s name

· Post which, I go the Airtel centre (AEO ID – 00211) on 26th Oct 2013, to ask for an update.

· The guys ill manneredly tell me that they DON’T KNOW. What do you mean you don’t know. I have given my docs to them & they bloody don’t have an update????????????

· I go to your Airtel gallery then, at Chincholi Bunder, Malad (W) on 1st Nov 2013 to complain about this issue.

They again without even listening to what I want to say said that they DON’T KNOW the status. Also, FYI – they assured me a name change will take only 7 days – CONTRADICTORYYYYYYYYY

NOV 6 –
And then finaly i go WRITE E-mail to 121 of airtel to complain & explain them my case history.. They give me the sick procedure of doing it again.

NOV 12 –
THEN i Go to the next level of NODAL OFFICER, who finally accepts the bloody mistake of losing my documents & on 13th of NOV tells me to resubmitt my documents & have the bloody courtesy to APOLOGIZE!!!

NOV 15 – I re submitt my documents with an assurity that within 7 working days the request will be complete.

And today is 27th NOV, my phone is completely out of service from past 5 days. I have been writing to the top level of CUSTOMER SERVICE that THEY CALL it as APPLEATE, who is inconsiderate to my complaint yet again!!!

I will have no option than writing to BHARTI MITTAL M.D. only…. LOOOSERSSSS you’ll are!!!!!