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Unauthorised disconnection of Broadband service and Verbal abuse of customer

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by

AdminPost
in ,

Location/place: India

Name of company/service: Airtel

My Airtel Broadband connection for the fixed land line number 080-

40922616 was disconnected abruptly on 24 June 2013 and and instead

given to another person (but with a different number). On lodging a

complaint with the customer care on 25th June (Complaint/service

request number 36147432), I was promised the issue would be resolved

by 5.30PM on 26th June. Not only was the issue not resolved, but when

I contacted the Cable manager for my area (Mobile No.8892366512) he started

verbally abusing me in Hindi. There has been no follow up on my complaint status

so far. I request you to advice me on how to take this up more seriously.

Comments

3 responses to “Unauthorised disconnection of Broadband service and Verbal abuse of customer”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Bharath ,

    This is to inform you that your concern listed on 27 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtelpresence Avatar
    airtelpresence

    Namaste Bharath ,

    Further to our discussion dated 27 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. airtelpresence Avatar
    airtelpresence

    Namaste Bharath ,

    We would like to inform you that your concern listed 27 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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