Postpaid phone bill much higher than the credit limit

Jun 4, 2013

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Location/place: HARIDWAR

Name of company/service: IDEA

Dear Forum,

My self sunny garg from haridwar. I am using IDEA postpaid connection from last 5 years. I received a bill of 11574.00 rs on 21 May 2013, against my credit limit 3000.00 rs.

I have a 98 rs plan for 1 gb net usase but it goes 0.9 gb extra. but it was not informed by company that you are crossing the plan also i call to customer care on 15 may to enquire about the next plan they told that it was automatically renewed.

After 21 may i call to customer care 5 times. on 1 june Mr. Dheeraj Tewari told that bill should not cross the limit if i was not using the download continuously. i have my bill which shows the same that i was not using the net continuously.

Even after this discussion they are not ready to change the bill. i was not getting any SMS regarding net plan over and regarding 70% credit limit cross.

My service should be closed after crossing the credit limit as per the credit limit rule. but thay did not do so.

Kindly help me as I do not want to change my no.

Comments

3 responses to “Postpaid phone bill much higher than the credit limit”

Idea Cellular

June 4, 2013

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and your alternate contact number.

Regards,
Idea Cellular
sandip

July 8, 2013

Dear Team,

My self sunny garg from haridwar. I am using IDEA (9822417784) postpaid connection from last 7 years. I received a bill of 6917.00 rs on 04 July 2013, against my credit limit 1000.00 rs.

In last month I called to idea and trying to activate the 98 internet plan (1 GB). I got confirmation (got massage) from the idea, your IOM pack has been activated, I am not aware of this plan and start to using the IDEA GPRS. It totally miss guide from the idea customer care people.

As per the bill I have used 293MB data usages and idea charged for the Rs 6000 to me, evenif my credit limit was 1000. My service should be closed after crossing the credit limit as per the credit limit rule. but thay did not do so.

Kindly help me as my outgoing has been stoped.
Thanks
sandip
sameen ahamd

May 25, 2014

Mare credit limit 2000 badwana ha karpya kra

Postpaid phone bill much higher than the credit limit

Comments

3 responses to “Postpaid phone bill much higher than the credit limit”

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