Location/place: Mumbai
Name of company/service: Reliance
I submitted my request (Service request no.203093667) for conversion from postpaid to prepaid on 18.05.2013 at 12 noon at Reliance Webworld – Andheri East JB Nagar, I paid my entire outstanding and paid extra amount for another 5 days on pro-rata basis according to my usage some 500 bucks extra, few days later I received a call regarding confirmation of the same at my alternate number offering me some cheap deals which I denied, later on I received a message on 22.05.2013 at 18:11 from Reliance that my service request have been processed.Few days later I again receive a call from Reliance saying that some amount is outstanding and since I made some outgoing calls my request is not processed and the executive told me to pay some Rs. 200+ and wait for another five days for conversion. My entire issue when I paid extra amount on pro-rata basis, how can I be denied for making calls, my plan(899 +399 for Blackberry) allows me to make some 3 hrs calls (STD + Local) daily then why do I need to pay the extra amount. I wrote the mail regarding the same to customer care but my efforts gone in vain. The reply I got was more shocking they wrote that I have not received the confirmation call and I have to pay Rs. 417 for conversion. I simply dont understand why the conversion is not done then and there when the customer has made the entire payment/outstanding?just to offer some cheap deals. Why the migration (esp from postpaid to prepaid) is taking hell lot of time. I hope this issue will be sorted out
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