Location/place: Pune
Name of company/service: HDFC Standard Life
I had received a call from HDFC Bank Karol Bagh, Delhi by an executive named ANNU (Ph. No. – 09136696514). She told me that they will provide special loan against a policy of 5%of loan amount in the interest rate of 8.5%.
I was requiring a loan of 10lakh thus I gave amount of 50,000/- for policy. The executive from HDFC Life named PRITAM HERKAL came to receive the required document for policy as well as a cheque of 50,000/- as policy amount from me.
After that they dispatched all documents submitted for policy to HDFC Bank executive. On 2nd March,2013 I received my policy papers (Policy No.-15861041).
The executive from HDFC Bank told me that after receiving the policy paper they will process my loan application and I will receive my loan amount on 5th April,2013.
They told me that on 2nd or 3rd April I will be receiving a confirmation call from them and then only they will send me the loan document and reference number of loan.
On 4th April,2013 evening I received a confirmation call from HDFC Bank saying that my loan is rejected but didn’t stated the reason behind the rejection.
But after calling again and again to the HDFC Bank executive she told me that I will be receiving my 50,000/- policy amount after 40 days without any deduction and with 9.5% of interest rate which is approximately 67,800/- as told by them.
Also on 6th April I received a call from HDFC life, they told me that they have received the cancellation letter of policy. And they will provide me policy amount with 9.5% interest.
On 8th April I tried to track the policy through customer care, but they told me that this is a fraud done to me and no such policy has been cancelled.
After that I registered complaint in HDFC Standard Life as well as IRDA but they did not provide me any positive response.
Even I have all the recorded calls of the executive who told me about the loan.
But no one is considering those recordings as an evidence.
So kindly resolve the issue and return the policy amount with interest to me .
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