Broadband conneciton not working and Spidigo is not resolving it since last 4 days

Location/place: Ahmedabad

Name of company/service: SPIDIGO Ahmedabad

I have Boradband Unlimited plan. Internet is not working since last 4 days. Inspite my daily 4 to 5 calls, Spidigo is not sending an engineer to solve the problem.

Even they do not have any method to escalate to problem.

If I like to escalate the complaint to whom I should contact ? I want to close the account and want to get back the money I paid, how to do it ?

regards
Devendra Thakkar
user id – devendra25
M – 09998969337