Threat from Airtel DTH services

Location/place: kolkata

Name of company/service: Bharti airtel dth

I’ve a airtel dth connection from 2011 may onwards with a rental of Rs. 320 per month. Without any information the company is deducting Rs, 10/- from my prepaid A/c after recharging & as a result I can’t get the services through out the month. As a new technology I didn’t get understood what’s the reason behind not getting the uninterrupted services. From may to november they’ve done like this, on that period I went to the customer care desk.
After that I’m not recharging my a/c & now they’re literally giving threat to submit the set-top box.
I’ve also lost my account id, but the people sitting on the customer care desk are so ill-behaved that they don’t want to give the solution.
This is the 3rd time I’ve lodge this complain for my DTH a/c, need the solution on immediate basis


Comments

2 responses to “Threat from Airtel DTH services”

  1. Namaste Ms. Ghosal,

    This is to inform you that your concern listed on 11 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Ghosal,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Leave a Reply

Your email address will not be published. Required fields are marked *