Online Consumer Forums and Consumer Complaints Site

GPRS pack activated still Reliance GSM not providing GPRS services but are charging for the same.

—

by

AdminPost
in ,

Location/place: Pune

Name of company/service: Reliance GSM

I have GPRS pack activated on my number, but I am unable to use GPRS services due to some problem from Provider, for this I have called Reliance Customer Care more than 20 times in last 4 days to, but they always says that we have send your complaint to backend department and it will take maximum 3 days to get it resolved, but even after fifth day I am facing the same issue, there is not any resolution. I cannot use services because of their fault, but still they will keep charging me and send me the bill for entire month.
As I am a IT professional so I really need internet on my phone, for this I have request Reliance Customer Care services so much, as they are mot resolving this so I am getting mentally frustrated.

Reliance GSM
My Complaint No. at Reliance Customer Care: 200011352 Logged on 16-Mar-2013 15:58:32

Thanks & Regards,
Narendra Singh Bhati
Mob. 8956082539

Comments

2 responses to “GPRS pack activated still Reliance GSM not providing GPRS services but are charging for the same.”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

  2. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 69/- has been posted into your account.

    Regards,

    RCOM Care

Leave a Reply

Your email address will not be published. Required fields are marked *