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Bill Payment isue not resolved since last 6 months

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Location/place: Bangalore

Name of company/service: Airtel Bangalore

I’m writing this to you as am not satisfied with the service from Airtel payment/Collection team.

The issue is that we (intellinet Tech India Pvt Ltd) has made a payment for PRI connection(080-41952300) on monthly basis via cheque and it was hand collected by Airtel collection team.
But even after in next month we are receiving the outstanding amt of all the bills which was collected by Airtel team.

After continuous follow up and requests,they promised near ten times that this will be resolve and send us the updated bill ASAP.

I don’t now who is the next level escalate this issue. I have also raised this to the Nodal Officer and Account manager of Airtel team but no response from them too.

I hope to get a reply soon on this.

Regards

Harish
9620210811

Comments

3 responses to “Bill Payment isue not resolved since last 6 months”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Harish,

    This is to inform you that your concern listed on 18 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtelpresence Avatar
    airtelpresence

    Namaste Harish,

    Further to our discussion dated 18 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Harish,

    We would like to inform you that your concern listed 18 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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