Location/place: Bangalore
Name of company/service: Max New York Life Insurance
With due respect and humble submission, I (Maneesh Kanaujia) have policy in Max Life Insurance company with policy no. 717300206(Policy Date 23-Nov-2008). As per my urgent necessity of money, I have called customer care on 6th of Feb for asking partial withdrawal from my policy. They have suggested me that I was eligible for Rs 86, 000/-. Next day (7th Feb) I went to nearest branch to apply for the same, there also they told me I was eligible for Rs 86, 000/-, hence I have applied for Rs 75,000/- and got the acknowledgment from the branch(please find the attachment).
After 18 days, when I haven’t receive any information, I called customer care to know that why there was delay in payment, they said that I was only eligible for Rs 54,000/-. And afterwards they are not ready to pay Rs 75,000/- as I requested in form.
As per Policy Document, it was very clearly written that “ At any time after the third policy anniversary, partial withdrawal of Units is allowed provided that the policy has a minimum guaranteed Surrender value equal to one ATP after partial withdrawal of Units.”
Now it’s almost 20 days I am calling them and trying to get the thing resolved, but they are sticking to their point and not giving me the correct information or releasing the money.
I don’t know what to do now as I am suffering from depression and mental stress.
Is there anyone to help. Please Help
Thanks,
Maneesh
9886995606
Leave a Reply