Online Consumer Forums and Consumer Complaints Site

A sum of Rs.995 deducted as 3G pack but the service is yet not activated

—

by

AdminPost
in ,

Location/place: Deoghar

Name of company/service: Airtel

Hello,
Yesterday around 7 pm in the evening i was trying to activate Rs.9 3G plan but instead of it Rs.995 was activated which is “5 GB 3G data for 30 days sharing between 3”, but the plan is yet not activated. I have called customer care around 15 times since morning but i have not got my query processed yet. Neither they are reimbursing Rs.995 nor they have given me 5GB 3G data.
I am really fed up as they customer care are not even talking to me and giving me lame excuses “system update is in process call after 4 hours.”
Now i want the aforesaid deducted amount to my main balance.
I will be very thankful if you look into this matter and help me for the same.

Comments

2 responses to “A sum of Rs.995 deducted as 3G pack but the service is yet not activated”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste,

    This is to inform you that your concern listed on 01 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Leave a Reply

Your email address will not be published. Required fields are marked *