take the money of customers

Location/place: Ahmedbad, Gujarat

Name of company/service: Tata DOCOMO

Hello Sir,
My Sell no is 8460895060(service by tata docomo)
I am very good customers of them and regullar made the recharge from the internet – Online recharge
Plan Voucher – 120 – 0 – 106.8 – 12.36
All Local On-net calls @ 1p/6sec for 90 Days & then 1.2p/sec. All Local Off-net calls @ 1p/2sec for 90 Days and then 1.2p/sec. All STD calls @ 1.2p/sec for 180 Days. Talk-time of Rs 55 on recharge of Rs 50 and Rs 115 on recharge of Rs 100 for 180 Days. 1200 Local / National Mobile Seconds (20 minutes) valid for 90 Days .Everyday 1st SMS of the day charged as per base rate and thereafter 99 Local/National SMS free per day for 180 Days.1 GB Data Usage free for 30 Days

This one is plan which I activet on 16.07.2012 then after up to 180 days when I top-up Rs.50 I must have Rs.55 as per the schme. but very same to say they was chetad with me and not provide the full balance they topup my balance only Rs.41.50

Regards


Comments

2 responses to “take the money of customers”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    There is no wrong charge and you have been charged as per your usage and tariff

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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