Online Consumer Forums and Consumer Complaints Site

Apr 15, 2013

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Location/place: Ghaziabad

Name of company/service: AIRTEL Digital TV

I have been using the Airtel digital TV connection for more than a year, for past 1 month lot of disturbance is going on in signal quality. Most of the channels are not working. I have dropped an email on 6/04/2013 raising an issue. Instead of contacting me they replied me on that email stating that ” We would like to inform you that we have been unable to establish contact with you on your number 9560886538 despite our best efforts. Therefore, we request you to provide us an alternate contact number so that we are able to contact you in future”. Neither I received any call nor anybody visited my place to resolve the issue.

Please advice…

Thanks

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2 responses to “”

Airtel Presence

April 16, 2013

Namaste Mr. Verma,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
airtel Presence

April 19, 2013

Namaste Mr. Verma,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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