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120 Rs. deducted from sim

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by

AdminPost
in ,

Location/place: Rudrapur , Uttarakhand

Name of company/service: Tata Docomo

I made recharge of 1 Gb(2G)data pack of internet having 1 month validity on 15 Jan.2013 and when I was using internet on 11 Feb. 2013 , and at that time I had 40 MB of data remaining on my sim, but Docomo has deducted a sum of 120 Rupees from my sim.
On asking to refund the said amount through mail as well as customer care they are saying that you had no data pack on your sim.
While I even have the proof of data pack available on my sim as I am getting the SMS from company that,”The validity of your 2G data pack will end in two days,if you want to reactivate kindly visit *141#”.
I have already put 8 e-mails on “[email protected]” but they are not refunding the said amount.
Kindly help.
Vipul Aggarwal
9043411794

Comments

2 responses to “120 Rs. deducted from sim”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Mr.Aggarwal,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr Aggarwal,

    We have called you on 9043411794 and informed that there is no discrepancy in the balance deduction as the same was charged for the internet usage. Also, that 1GB data balance was over on 06-FEB-2013 19:03 and therefore, the internet usage was charged from main balance.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

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