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Not yet received item ordered on 11th Dec, 2014, done pre-pay

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by

stutidh1990
in

Hi,

I want to complain against Snapdeal.com. I have ordered a trimmer on pre-pay.
Order id : 3932090865
Order Placed On : 2014-12-11 12:58:22
Item name : Philips QT4011 Trimmer Black.
Product code : 5278585538
Estimated date of delivery 1 : 19th Dec, 2014
Estimated date of delivery 2 : 25th Dec, 2104

I have not yet received the order. i have call around 20 times to snapdeal. every time i call their call centre, i get a response that i will be getting the order on estimated date of delivery. tried contacting the courier service but their number that snapdeal has provided doesn’t work.
I don’t know what to do? I am not going to cancel the order. because it snot about 1400rs, but about customer service and service provided by Snapdeal.com.
Its like fooling the customer and their trust.
Please help.

Comments

2 responses to “Not yet received item ordered on 11th Dec, 2014, done pre-pay”

  1. Snapdeal Avatar
    Snapdeal

    Dear Stutidh,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
    working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team

  2. Snapdeal Avatar
    Snapdeal

    Dear Stutidh,

    Thank you for contacting Snapdeal.com.

    Please accept our sincere apologies for the inconvenience you have experienced.

    With reference to your email in regards to the refund for the order number (), this is to inform you that your request for refund has been initiated from our end on Tue Dec 30 2014. We would like to inform you that your amount will be credited to your bank/credit card account within next 7 – 10 working days.

    We assure you that we will try our level best to provide you great services in the near future.

    Regards,
    Snapdeal Team

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