Location/place: hyderabad
Name of company/service: Lava xolo mobile
Dear Sir,
I bought Lava Xolo x 900 mobile phone on 22.12.2012 @ 17,500/- i.e IMEI NO: 911202500244934, from Flipkart, Invoice No: BLR20121200201909. I got problems in phone Net work connection related issues regularly and most of the time the net work connectivity get lost. Overheating and finally on 05.06.2013 switched off. I logged complaint online on 07.06.2013 i.e CASE ID: 310000067252 on 07.06.2013 and my phone was picked on 07.06.2013 @ M/s Creative Communications & Mobile Store, Dilsukhnagar, Hyderabad. Receipt No. 1254 contact No. 08686152045(Mr.Ahmed), there to Hyderabad authorized Xolo Service Center on 08.06.2013, i.e. Sri Swaroop Agency, Plot No. 48, Rama Rao Colony, Kukatpally. Phone No. 09848005088 & 08125181317 (Mr. Shiva ) and they logged complaint online on 19.06.2013 CASE ID NO: 310000071657,and their to my phone was shipped to Bangalore Service Center for mother board replacement purpose Docet No. HYD 36776954 dt 19.06.2013 i.e. Lava International Limited, C/o Lava International Limited, Vakil Square, Ground Floor (Rear side) 56/3, Near Airtel Corporate Office, Bannerghatta main road, Bangalore, Karnataka, India -560029.
In the complained it was told that within 5 working days my phone will be delivered to me in good working condition. Till today i did not received my phone. Before this i called to Xolo Customer Care @180030100104 and 1833051200 and 9650333952 and I had called nearly 100 times, each person will say different answer, If we say, that a person told one answer the another one will not accept, each one will say different story, they did not answered properly even for one time. Also I had asked them to forward my call to the Supervisor / Senior, not even one time they had done they will tell that Sr. Busy in another call, Not available they will arrange a call back, but not even one time I got a call back every time they telling “ Its is under repair, please wait for 48 hours. Your mail forwarding, our backend team will make a call to you” please keep on word as you say over phone. They kept on giving some stupid excuse, when I enquired about the issue and to arrange for mobile replacement. The Senior do not come on a cell, neither they revert on my mail. I had requested them to either fix the issue (within specified time period, as you have already taken nearly 2 months time) or arrange for replacement or refund me the money. You promise for call back or email update on mobile status, which never happened.
I made a big mistake by trusting Brand Intel and Lava Mobile. This is poor quality of service centre. I had horrible experience with the customer care. Customer don’t receive any call or a revert to his email communication. The Senior Manager don’t come as call to discuss this issue.
On 24th July, 2013 your customer care executive informed me “ your phone not repairable, company is providing money back arengement” and asked me Xolo x 900 purchase date and the amount of purchased and informed me that company is arranging the amount and refunded me “our backend team will make a call” to me on my mobile No i.e 9949325289 within 24 hours, but till date no response from your side.
On 29th July, 2013 your back end team person Mr. Harvinder Singh called me at 4.06 PM from this number 1833051200, He informed me company is giving replacement with this mobile model numbers Q 700 or Q 800 are you not agree with this model than company decided to give Rs. 10,000 money back to me, I have not accepted the same then he tell me that I am forwarding the issue to technical team they will decide and tell me to wait for 48 hours.
I purchased my mobile Xolo X 900 @ 17,500/- on 22.12.2012 with one year guarantee. Total days I used my mobile for 163 days only. Remaining 54 days mobile is with you only.(till date the mobile is with you only) . I got problems in phone Net work connection related issues regularly in 163 days and most of the time the net work connectivity get lost. I purchased this model mobile with my hard earning money (it took me one year time to save Rs. 17,500/-) I purchased this mobile selecting Intel brand model. If you give me 10,000/- only then I lost 7,500/-, The total problem is from your service side and not from my side, why should I bear Rs. 7,500/- I am a poor person. Please money back of total amount i.e., Rs. 17,500/-. I made a big mistake by trusting Brand Intel and Lava Mobile. This is poor quality of service centre. I had horrible experience with the customer care. When I purchased the Xolo X 900 only this model is available in the market from your company. If you offer me other mobile models in place of Xolo X 900, then specifications are so such different in other model mobile phones. Just to express the decision you have taken 55 days, that is also not final and not yet decided and is still continuing how many days I have to wait, who bear the loss for not having mobile with me and still it is continuing. I am not in a fit financial position to purchase new mobile with same features. Please refund me the total amount i.e., Rs. 17,500/- immediately.
Please keep on your word.. Please help me out of this problem.
Handset Details:
IMEI NO : 911202500244934.
CASE ID : 310000067252 on 07.06.2013. And CASE ID NO: 310000071657 on 19.06.2013.
MODEL NO : XOLO X 900.
DOCET NO : HYD 36776954 on 19.06.2013.
ADDRESS : H.NO. 7-33, GROUND FLOOR, OLD MALKAJGIRI, NEAR POLICE STATION, MALKAJGIRI,HYDERABAD, ANDHRA PRADESH, INDIA – 500047.
EMAIL ID : [email protected].
Purchase Details : On 22.12.2012 from Flipkart, Invoice No: BLR20121200201909 @17500/-.
NAME : T. SRINIVAS
MOBILE NO : 9949325289
Encl : Bills
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