Wrongly Deducting Account Balance

Location/place: Bangalore, Karnataka

Name of company/service: Uninor

I would like to bring to your notice that Uninor (Telecom) has failed to resolve my problem, I have gone through great inconvenience by their customer care teams.

My Uninor Cell phone number is 9060870833.

I had received an SMS on 07th August, 2012 from Uninor from the number 52211
Hi! Thanks for downloading Animation: Canizles. You’ve. Been charged Rs.15.00/-

Following this SMS, 15 rupees were deducted from my account balance.
I immediately contacted Uninor Customer Care, who informed me that I have downloaded content from the internet and hence I was charged rupees 15.

Whereas I had not downloaded anything on my phone and my phone was idle without any internet, SMS, inbound & outbound calls.
I requested them to share the details of what I had downloaded and when I had downloaded, but they were not capable of providing any details and denied providing the details.

The call was escalated to their L2 team and Supervisor who could not and did not provide any information about what was downloaded, their default answer was ” Sir, our report shows you have downloaded something from internet and hence money has been deducted”.

The customer care team disconnect the phone when I request for a complaint number.

I have written an email to Uninor Customer care team on the same day, but they have not replied till date.

Uninor has wrongly deducted money from my account balance and I will term this as cheating.

Such problems have been occurred a couple of times earlier and Uninor has failed to resolve my problem on all occasions. Poor customer service and cheating from Uninor has compelled me to escalate the problem to consumer forum.