My name is jagbhushan,i have a reliance prepaid no. 8287383131. I had a 2g plan on my mobile then i took a 3g plan on 29th oct. Of Rs 9 in which i got 100 mb 3g and i have a more then 150 mb 2g also. So i start download a file of 250mb. I left my data on full night from 29th to 30 morning. In morning i found that only 126 mb was download and my 141 rs was also deducted. I understand that my 3g plan of 100 mb was over at 12 am but my 2g balance was enough to download,but in morning i found that there is no data and no balance wAs left. So i complained at 198 and the coustmer care was also accept that it was a mistake by reliance so they give me a complaint no. “239267370” and assured me that you ‘ll get your balance in 24hrs. But its more then 48hrs now. Even they are not connecting my call with 198. I called several time but could not get connected. So its very bad servie by reliance and i never thought that reliance can cheat their customers like that.
Wrongly deducte the balance but not refund
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5 responses to “Wrongly deducte the balance but not refund”
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Dear Jai,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications -
Dear Jagbhushan,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications -
You can call me at 8285037237.
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Hi , nobody’s called me from your side and its more then 24 hrs. Are serious for your customers or i am wasting my time.
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Dear Jagbhushan,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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