Sir,
I am Avijit Kayal. I am using a Vodafone number 9830824575, which have been wrongly charged for a download(animation) that I have not downloaded. Rs.15 has been charged from my balance on 30th April, 2014. The customer care replied that I have downloaded that stuff from internet but that was not true. The time that customer care informed me was 8:21 a.m. when their system shows the download happened. But at that time I was not accessing the internet because my net balance was nill. in the middle of April, 2014 the same thing had happened and I have informed Customer Care and they have refunded the amount. But this time they denied to refund any amount. Please go through the matter and solve my problem as soon as possible.
With Regards,
Avijit Kayal
9830824575
9804873557
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