Regularly I am getting message from Idea to Recharge with RC 49 Get Rs.20 TT+All mobile calls 1.2p/2sec for 60 days or on RC 34 get Rs.40 TT. But when I recharged with 49 on 31st Oct 2014, I didn’t get any talktime instead got some PRP 1.2p/2 sec local expiry 14/11/2014 (15 days). Regarding this I called twice to customer care, but they told me that they don’t have such information and wanted me to talk to their senior officer. But when I told to transfer the call to senior they disconnected the line. Its a clear cut case of wrong promises and fraud. I want Idea to return back my recharge money or provide the talktime and validity as per the SMS.
Wrong promises
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4 responses to “Wrong promises”
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Dear Customer,
We regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number for further assistance. You can also visit our website, http://www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular -
My Idea mobile number is 9553412005.
Alternate Number is 9533234346.
Suitable time to call call is after 6.00 PM.
Also give me some link where i can share the messages screenshot for your better understanding. -
Dear Customer,
As per your telecon with our customer service associate on 13th November 2014, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular -
Dear Customer,
As per your telecon with our customer service associate on 14th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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