Wrong product received/ Bad quality

Hi Team,

My name is Ashok Kumar & I am working as an IT professional in Pune.
I`ve ordered Puma Black Sneakers Shoes on 19-03-2015.
I got this delivery today morning (06-04-2015) which is very late & than I`ve got the wrong product.
There are of Adidas shoes & are of size #6. My foot size is #9, so I can`t use these.
Please arrange a replacement ASAP & deliver my actually ordered shoes.
I am not happy with the service offered to me because of delayed delivery & then delivery of wrong product.
Please have a not of it & prevent it to be happened with next time with any other customer.

I`ve also raised a complain for the same & details are given below…

Order1: AB1690972
Complain #: QRC279736

After this cancellation, I`ve again placed another order for the same shoes & got the delivery today itself. This time again I`ve got the wrong product & it`s quality & design/colour are totally different. Please help me to deal with this issue & if I could get the value for my money. I am still waiting for the refund for my previous order that was placed on 19th March 2015.

Order2: AB2200293

Thanks & Regards,
Ashok Kumar
07769871897


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