wrong deduction of balance in aircel network

sir i am pinayak having ph no.8093895235 of aircel network face the problem of balance deduction on 8th june of rs15.when i contact costumer care upon this they told me that u download a flash file on 3rd june.but actually i cant as my no was off frm 2nd june till 8th.i told them also if i download the file then where is the file in my mob and they hv to send a status msg that u download a file for which 15 rs was deducted.bt there was no such msg.i have also gone through such many cases in my hostle same answer by them.they refuse to refund the balance.one such no of my frnd is 9853365642(rameswar).please gone throug this,we are students rs 15 also matters.nt 1 tm also many time this was happen.
thank you


Comments

2 responses to “wrong deduction of balance in aircel network”

  1. Aircel Avatar
    Aircel

    Hi,

    Thank you for reaching us at Social Care.

    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

    Kindly feel free to write to us at [email protected] for any further assistance on this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social CareTeam

    Email us @[email protected]
     Please consider the environment before printing this email

  2. Aircel Avatar
    Aircel

    “Dear Sir/Mam
    As per our system records, your concern has been duly addressed. Hope the resolution offered meets your satisfaction levels too.
    We would like to thank you again for reaching us at Social Care.
    Kindly feel free to write to us at [email protected] for any further assistance on this matter.
    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social Care Team

    Email us @[email protected]
     Please consider the environment before printing this email

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