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wrong Deduction.

Aug 6, 2013

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Location/place: Thane

Name of company/service: Tata docomo

I sunil Kamlakar parab . i am using your GSM Service from last one year Regularly. my mobile no is 8097587807. on 29.07.2013 i recharge minutes pack of Rs.49/-. yesterday my balance is 80min. & now my balance is nil . i unable to understand what is problem? . i trying your customer service no for last 4 hrs. i unable to connect. when i dialed customer care number from my another number it connect fastly. one solve my problem. what i do? customer service misguide me. This is not first time. so suggest what i do. same problem last month also. what i do?

i frustrated with your service from last 1 month. so suggest shall i use your service or not?

Comments

2 responses to “wrong Deduction.”

Tata DOCOMO

August 6, 2013

Dear Mr . Parab,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.
Tata DOCOMO

August 8, 2013

Dear Mr. Parab,

As per our discussion over the call, we would like to inform as per our records, your recharge pack of Rs. 49/- has been expired on 04/08/13 as its validity is only for 7 days.

Please be informed that Rs. 49/- recharge benefits are 115 local & STD minutes valid for 7 days.

For further assistance, write to us at [email protected].

Thanks and Regards,
Customer Care
Tata Docomo.

wrong Deduction.

Comments

2 responses to “wrong Deduction.”

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