Wrong billing by vodafone

I ported my mobile number 9555552825 idea to vodafone. Vodafone sales team informed me that I will get 2gb 2g data pack with E connect 375 plan. But vodafone charged Rs. 1774 after 2gb data usage. I called to 198, nodel officer, appellate officer but everyone denied for waiver even I have an email as a written proof, that mail I have received from Vodafone corporate care and in this mail clearly mentioned that I was using 2gb 2 g unlimited data pack. I provided this mail to vodafone but they don’t want to give waiver. If vodafone will not post waiver on my mobile number 9555552825 I will stop using my both vodafone number 9555552825 and 9711217171.


Comments

3 responses to “Wrong billing by vodafone”

  1. Hello Arshad,

    Thanks for sharing with us the details of your concern. We’ll check the same & revert to you with an update in 48 working hours.

    Regards,
    Vodafone.

  2. Hello Arshad,

    We were not able to reach you when we called 9****5***5 at 7 PM on 23 June 2014 hence request you to suggest the best time for us to get in touch with you.

    Regards,
    Vodafone.

  3. Hello Arshad,

    Thanks for speaking to us. Trust our executive was able to provide you the necessary information regarding the amount.

    Regards,
    Vodafone.

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